Question 1

How long does pickup take?

Accepted Answer

Most orders are ready in 15-25 minutes. Opt in to text updates at checkout and we'll text you when it's ready to grab.

Question 2

Do you deliver?

Accepted Answer

Yes · through our site and partner platforms. Enter your address at checkout to confirm coverage; your delivery fee and any order minimum are shown before you pay.

Question 3

Can I modify or cancel my order?

Accepted Answer

You can cancel free within 5 minutes of ordering. After that, call the location directly and we'll do our best.

Question 4

Are your meats halal?

Accepted Answer

Yes. All our meats are halal-certified. Vegan and gluten-free options are clearly labeled.

Question 5

How much notice do you need?

Accepted Answer

Catering orders need at least 3 days notice. More lead time helps for larger events.

Question 6

Can I mix packages?

Accepted Answer

Yes. Add a savory package, a dessert tray, and a Lunch Box bundle if you want · it all goes on the same order.

Question 7

Do you set up on-site?

Accepted Answer

Yes for the larger packages. Hot trays, full chafers, all disposables. Setup and breakdown included.

Question 8

How is payment handled?

Accepted Answer

Secure payment through Stripe confirms your booking. You can update the order details right up to the lead time.

Question 9

How do I earn points?

Accepted Answer

You earn 1 point for every $1 spent · on any order, in any channel. Points hit your account as soon as your order is paid.

Question 10

Do points expire?

Accepted Answer

Points are good for 12 months from the date you earned them.

Question 11

Can I stack rewards with promos?

Accepted Answer

Yes, in most cases. The cart will show you the best applicable combination.

Question 12

What are the loyalty tiers?

Accepted Answer

Spark is the default tier · 1 point per $1. Flame unlocks at $200 spent (1.2× points). Blaze unlocks at $500 spent (1.5× points).

How can we help?

Ordering

Catering

Rewards